Checkout our frequently asked questions below. If you still can't find your answer, please contact us.

Our team is available Monday to Friday 10:00 am - 6:00 pm PST

New Arrivals

Best Sellers

Sale

Sivana

<p>All of our orders are picked, packed and shipped with love out of our Encinitas, California warehouse.&#xA0;</p>

All of our orders are picked, packed and shipped with love out of our Encinitas, California warehouse.

Where do you ship from?

Shipping Questions

Where is my order?

Can I change or cancel my order?

Can I purchase a Gift Card for someone?

Can I get a gift receipt delivered with my order?

Can I add a gift note?

Do you have gift wrapping or a gift box?

How do I track my order?

Can I edit or add anything to my order?

How do I use a discount code?

What payment methods do you accept?

My order is missing an item.

Why can't I track my order?

What is your cancellation policy?

How do I start a return or exchange?

How do I get a refund?

Order was marked delivered but it's not here.

I received the wrong item.

Order Issues

Order Questions

How long will it take for my order to ship?

What shipping method do you use?

Once my order ships, how long will it take?

Can I get my package shipped express/overnight?

Shipping Costs

Do you offer free shipping?

Do you ship worldwide?

How long does delivery take?

🎄 ❄️ 2025 Holiday Returns

What is your return policy?

How do I make a return/exchange?

Do you provide a shipping label?

Returns & Exchanges

Where do I add my discount code?

Can I use more than one discount code?

Discount Code Questions

How do I know if something runs true to size or not?

How do I care for my Sivana clothing?

Where are your products made?

Why Bamboo Fabrics Are Odor Resistant

Where are the size charts?

Product Questions

What does 'Sivana' mean?

Where is Sivana located?

Remove me from your email list

General Questions

Where do you ship from?Updated 5 days ago