Order Issues

My order is missing an item.

Oh no! Although we ship with 99.9% accuracy, there is still a .1% chance that we overlook something. We're human, afterall. Send us an email to [email protected] and we will take care of you ASAP!

Why can't I track my order?

If you can’t track your order, it may be for several reasons: the tracking information is not yet available, the tracking number is incorrect, or there may be a delay in the tracking system updates. Please allow up to 24 hours for your tracking infor

What is your cancellation policy?

Orders can be canceled within 24 hours. After this period, we may not be able to cancel your order as it might already be in processing or shipment.

How do I start a return or exchange?

To initiate a return, please visit our Returns & Exchanges Portal and enter your order number and zip code.

How do I get a refund?

Refunds are processed upon receipt and inspection of the returned item. Please allow up to 10 business days for your refund to be credited back to your original form of payment.

Order was marked delivered but it's not here.

If your order is marked as delivered but you haven't received it, please check around your delivery location and with neighbors. If you still can't locate it, contact our customer support for assistance. We recommend waiting a day or two and it will

I received the wrong item.

If you receive the wrong item, please contact our customer service immediately. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.