Order Questions

Articles

Where is my order?

To check the status of your order, please visit our Order Tracking Portal and enter your email address and order number. We update our tracking information as soon as it is available.

Can I change or cancel my order?

If you are getting nervous about taking this big step into a e-commerce relationship with us it’s okay, commitment is scary. Email us and our customer service team will help you out with your cancellation or if you need to remove an item from your or

Can I purchase a Gift Card for someone?

Absolutely! You may add a gift card here: https://www.sivanaspirit.com/collections/gift-card/products/gift-card. You can purchase a Gift Card in the following amounts: $10, $25, $50, $75, $100, $150 or $200. All gift cards are sent electronically to

Can I get a gift receipt delivered with my order?

We can help you out with this. Email our customer service team once you order and request the gift receipt and we will take care of this for you. We will also add a gift note ***A gift from (your name)*** unless you would like to personalize it. If s

Can I add a gift note?

Yes, when emailing us regarding the gift receipt, please add the note you would like to include. If you don't request a gift note, we will add ***A gift from (your name)*** Unfortunately, we can't add a gift receipt or note once the order is alre

Do you have gift wrapping or a gift box?

No. We do not offer gift wrapping as of right now.

How do I track my order?

Once your order has shipped, we'll send you a confirmation email with a tracking link. Click on the link to view the latest updates on your order and its estimated delivery date.

Can I edit or add anything to my order?

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.

How do I use a discount code?

To apply a promo or discount code, proceed to checkout and enter your code in the 'Discount Code' field. Click 'Apply' to see your new total before finalizing your order. Only one code can be used per order. Please note that we cannot make discount a

What payment methods do you accept?

We accept various payment methods including Visa, MasterCard, American Express. Please note that we do not accept personal checks or money orders.